Frequently Asked Questions

1. What is Fezzila?

Fezzila, formerly known as fezzila, is an online destination for eco-friendly, sustainable everyday essentials—including kitchen tools,baby products, home goods, and personal care items. We're dedicated to making green living accessible and stylish.

2. Are your products truly eco-friendly?

Yes! We handpick products made from sustainable, biodegradable, and reusable materials. The majority are plastic-free, recyclable, and/or carry eco-certifications to ensure a low environmental impact.

3. Where do you ship?

Currently, we ship across the United States only. International shipping is on the horizon, so stay tuned!

4. How long does shipping take?

Our standard shipping timeframe is 7–12 business days. As soon as your order is dispatched, you'll receive a tracking number so you can follow your package's journey.

5. What kind of packaging do you use?

We use eco-conscious packaging—materials that are recyclable or biodegradable. Our mission is to minimize waste and reduce the use of plastic in every order we send.

6. Do you accept returns?

Yes, we offer a 30 -day return policy on most unused items. For detailed information, please refer to our Returns & Refunds Policy.

7. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link that allows you to monitor your delivery in real-time.

8. Are your products ethically sourced?

Absolutely. We only partner with trusted suppliers who align with our standards for ethical labor, responsible sourcing, and environmentally sound practices.

9. Do you offer wholesale or bulk purchasing?

Yes, we do! If you're interested in bulk orders or wholesale pricing, please reach out through our Wholesale Inquiry form or email us at infofezzila@gmail.com .

10. How can I get in touch with your team?

We're always happy to hear from you! You can contact us by:

Email: infofezzila@gmail.com
Website Contact Form: Available on our Contact Us page

We aim to respond to all inquiries within 24 hours.